How to build customer trust even amidst a recession
With thoughts about a more sustainable future, businesses should prepare for all...
Customer feedback is a development opportunity
To be successful, a company should adopt a consumer-first philosophy that...
Oto snags $5.3M seed to use AI to understand voice intonation
Oto, a startup spun off from research at SRI International to help customer...
Freshworks raises $150M Series H on $3.5B valuation
Freshworks, a company that makes a variety of business software tools, from CRM...
The art of customer loyalty : 5 ways to create irresistible customer experiences
A successful business doesn’t just boast high sales, a large...
Helping banks refine sales pitches and customer service, Minneapolis-based Total Expert raises $52 million
It’s no secret that the art of customer service in the modern era is...
Why a customer-centric digital marketing strategy is the way to go?
Nowadays, most companies tell us that they are fully aware of treating...
A comprehensive guide to handling product returns carefully without upsetting customers
Most customers value the free return offer and only use policies when the...
Mews grabs $33M Series B to modernize hotel administration
If you think about the traditional hotel business, there hasn’t been a ton...
Customer success isn’t an add-on – Start early to win later
Customer Success needs to be structured to scale. And it needs to be top-of-mind...