How to build customer trust even amidst a recession
With thoughts about a more sustainable future, businesses should prepare for all...
Kaizo raises $3M for its AI-based tools to improve customer service support teams
CRM has for years been primarily a story of software to manage customer...
Assembled raises $3.1M led by Stripe to build ‘the operating system for support teams’
CRM software accounts for one-quarter of all enterprise IT spend. But...
4 obvious signs your company’s customer support centre needs a makeover
From a customer’s standpoint, it’s easy to spot if a...
‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support
Airbnb's Global Product Director of Customer and Community Support, and Carta's...
Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
One of the bigger developments in customer services has been the impact of...
TechSee nabs $16M for its customer support solution built on computer vision and AR
Chatbots and other AI-based tools have firmly found footing in the world of...
UJET, a startup that wants to speed up customer support, raises $25M led by GV
UJET, a startup that makes software to improve customer support, said...