How even the best marketplace startups get paralyzed
Over the past 15 years, I’ve seen a pernicious disease infect a number of...
‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support
Airbnb's Global Product Director of Customer and Community Support, and Carta's...
Not your typical startup: How being a cooperative drives our business and product development
Our French startup Digicoop is a remote-first worker cooperative. The goal was...
The dreaded 10x, or, how to handle exceptional employees
The “10x engineer.” Shudder. Wince. I have rarely seen my Twitter...
The roles tools play in employee engagement
Employee engagement isn't just about the morale of individual workers—it...