Customer service: is it still relevant in the age of automation?
A closer look at customer service — the lifeblood of any...
The roles tools play in employee engagement
Employee engagement isn't just about the morale of individual workers—it...
Swit, a collaboration suite that offers “freedom from integrations,” raises $6 million in seed funding
A marketplace dominated by Slack and Microsoft Teams, along with a host of other...
Slack opens at $38.50, a pop of 48% on its first day of trading on NYSE as WORK
Slack, the workplace messaging platform that has helped define a key category of...
Video and messaging enable remote work. But is it right for your company?
David Cancel Contributor Share on Twitter David Cancel is the CEO and founder of...
Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
One of the bigger developments in customer services has been the impact of...
PubNub nabs $23M as its IaaS network hits 1.3T messages sent each month
There’s been a huge increase in the last decade of applications and...
Threads emerges from stealth with $10.5M from Sequoia for a new take on enabling work conversations
The rapid rise of Slack has ushered in a new wave of apps, all aiming to solve...
SendBird snags $52M Series B to expand messaging API tool
SendBird, a San Francisco area startup, helps developers add messaging to their...
Stealthy wants to become the WeChat of blockchain apps
Meet Stealthy a new messaging app that leverages Blockstack’s...