A comprehensive guide to handling product returns carefully without upsetting customers
Most customers value the free return offer and only use policies when the...
‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support
Airbnb's Global Product Director of Customer and Community Support, and Carta's...
E-commerce: 4 key elements of a professional product page that sells
These four tips can help boost sales for your e-commerce business As a tyro...
‘The Operators’: Slack PM Lorilyn McCue and Google Senior PM Jamal Eason on becoming a product manager and PM best practices
Tim Hsia & Neil Devani Contributor Share on Twitter Tim Hsia is the CEO of...
Key lessons from Funding Societies’s hyper-growth journey
Here is how the company scaled its culture and product and engineering teams...
How Go-Jek evolved from a startup to a tech unicorn in less than 10 years
As the company achieved hyper-scale, it had to make critical changes to its...
Nine lessons on how Niantic reached a $4B valuation
We’ve captured much of Niantic’s ongoing story in the first three...
Why a compelling story beats having a good product
Your job as a business is to be the Obi-Wan to their Luke Skywalker In 2009, two...
Social media isn’t child’s play, it’s a vital marketing tool
You snooze you lose Social media has evolved from being a trending platform to a...
How do I create a memorable promotional brand or product video?
It’s all about storytelling and creating a gripping narrative...