The company plans to expand the network to over 1,000 ServicePoints across Malaysia over the coming months
Less than a week after launching 200 ServicePoints in Thailand, DHL eCommerce has opened a network of 350 such points for online shoppers, as well as sellers on e-commerce platforms in Malaysia.
The company plans to expand the network to over 1,000 ServicePoints across Malaysia over the coming months.
Online retailers/e-commerce companies in Malaysia can now deposit their parcels at the conveniently-located outlets and deliver them to their shoppers nationwide across Malaysia. These same retail locations will also serve as collection points for shoppers to pick up their orders at their own convenience.
E-tailers can simply register with DHL eCommerce, deposit parcels at their preferred ServicePoints, and have them processed within a short time. Shipment confirmation will be sent via SMS or email; shipment tracking, cash on delivery and shipment insurance services are also available.
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“Malaysia has one of the most developed B2C e-commerce sectors in Southeast Asia, with on-time deliveries and convenience considered to be especially important for shoppers. Since the launch of our domestic delivery network in Malaysia, we will continue to launch new services to offer greater convenience for e-tailers and shoppers in Malaysia,” said Gerard Sta Maria, Acting Managing Director, DHL eCommerce Malaysia.
“The rapid roll-out of our ServicePoint network provides e-tailers access to DHL’s quality domestic delivery service, and parcel drop-off locations closer to residences and offices. Shoppers will also have more choices in their delivery pick-up locations,” Maria added.
Through a joint partnership between DHL eCommerce and selected marketplaces in Malaysia, sellers on these marketplaces can now drop off their parcels at selected ServicePoints or, request for pick up. “There are over 80 million visits a month on top B2C marketplaces and all research tells us that both the seller and shopper want more convenience and choice. A ‘one-size-fit-all’ approach just doesn’t work. As such, we will continue to offer more ServicePoints and make accessing the rapidly growing online segment easier and simpler,” added Sta Maria.
In April this year, DHL eCommerce launched its domestic delivery operations in Malaysia with a range of customer-centric services catered to the country’s growing e-commerce market.
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