Our Expertises
From acquisition to post sales communication, customer care, data mining, cross sell… we manage all aspects of the customers life cycle
Multi-channel support
Combining all support channels together in one place to help customers faster and more effectively
Multi-channel support
We stay connected at all time from anywhere in the world with end-to-end case management and reporting for mobile
Multi-channel support
Inquiries are intelligently routed to the right communication point helping to close cases in record time
Productivity tools
Worflows, SOPs and automation tools help us speed through repetitive tasks and FAQs so we can better focus on complex ones
Social media
Facebook and Twitter in your inbox
Customers are social and so are we. Interact through posts and messages directly from our back end platforms
Never miss an email
We automatically turn customer emails into classified cases with rightful owners creating a unique support environment for customers to reach us
Phone
Track phone calls too
Phone based cases are managed alongside email and social with full history tracking to better answer real time interactions
Chat
Chat in real time
Chat is best used for real time communication with customers, and easily integrated within our services at various key touch points