Existing investor Accel also participated in the round
Freshdesk, a leading provider of cloud-based customer engagement software, has raised a massive US$55 million funding in a Series F round led by Sequoia Capital India with the return of existing investor, Accel.
According to a press release, Sequoia Capital India had been tracking Freshdesk’s progress for four years since the two companies first met.
“They have a world-class product vision and Sequoia is delighted to partner with Girish and lead this growth capital round to help scale India’s leading SaaS company,” said Mohit Bhatnagar, Managing Director, Sequoia Capital India.
This round comes just weeks after it acquired Chatimity, a social chat platform that has developed artificial intelligence (AI) and chatbot technology – its sixth acquisition in over a year.
In April this year, Freshdesk also acquired social media-based customer service startup Airwoot and also raised a US$50 million Series E round.
Since the last round of funding, the company doubled its customer base to over 80,000, opened a new office in Berlin, and added two new products: Hotline.io, which is an in-app support and engagement platform for mobile-first businesses, and Freshsales, which is a CRM solution and sales system for high-velocity sales teams.
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Image Credit: Freshdesk
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