Freshworks brings together a suite of products for businesses, including Freshdesk, Freshservice, Freshsales, and Freshcaller under the new umbrella brand

Leading SaaS customer support company Freshdesk has rebranded itself as Freshworks and brought together a suite of its business software products under the new umbrella brand.

Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (ITSM), customer relationship management (CRM) and cloud-based call centres, Freshworks products are designed to help companies better engage and communicate with their customers and employees.

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Freshworks brings together a suite of products for businesses, including:
● Freshdesk: a multichannel customer support helpdesk which allows organisations to collaborate and support their customers through email, phone, websites, forums and social media.
● Freshservice: a cloud-based service desk and ITSM solution to address the growing complexity of teams’ IT support needs through a simple but powerful interface.
● Freshsales: a full-featured CRM solution for sales teams handling high-velocity leads.
● Freshcaller: A fully functional call centre on the cloud.

“In 2010, we started Freshdesk as a “fresh helpdesk” with a dream to make a dent in the world of customer support. While Freshdesk continued to grow exponentially, as a company, we moved beyond customer service by offering innovative products in the ITSM and CRM domains. As we expand our vision and build more exciting products, we felt that this was the right time to create a new brand that would allow us to tell our multi-product story better” said Girish Mathrubootham, CEO & Founder of Freshworks.

“We’re not in this just to change the way businesses do customer support, but to refresh the way they do business. Our goal is to build a company that is loved by employees, customers and shareholders alike,” he added.

Founded in October 2010, Freshworks has its HQ in San Bruno, California and global offices in India, the UK, Australia and Germany. The company’s products are used by over 100,000 customers around the world, including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

In Photos: Freshdesk ’s (now Freshworks) office in Chennai

Last November, Freshworks raised a massive US$55 million funding in a Series F round led by Sequoia Capital India with the return of existing investor Accel Partners. Previously, it nabbed US$50 million in its Series E round of financing, led by existing investor Tiger Global. Its other investors include Tiger Global Management, CapitalG, and Google Capital.

Recently, Freshworks acquired Pipemonk, a data integration platform that allows companies to synchronise and move data amongst multiple cloud apps quickly and easily. In the past, it has acquired six companies, including Airwoot, Framebench, Konotor, Chatimity, and 1CLICK.

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Image Credit: Freshworks

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