The debacle surrounding replacement phones have illuminated a vague recall process that did not fix the problem
After ceasing production of the Galaxy Note7 yesterday, Samsung has today asked all device owners to turn off their phones now while the company figures out how to handle the situation created by instances of the phone, and its replacements, exploding.
Furthermore, it asked all global carriers and retail partners to stop sales and exchanges of the Note7 while the company works with regulatory bodies to investigate the explosions.
“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation,” the statement read.
Also Read: Samsung to suspend production of Galaxy Note 7
The situation has impacted both original Note7s and their replacement devices after initial reports of exploding batteries prompted a global recall.
In recent weeks, reports of replacement phones overheating, smoking and exploding has led many to speculate that Samsung may issue a second global recall.
In Singapore, users can exchange their Note7s for a loan device of a different model. In the US, all four major telcos have stopped carrying the phone and Samsung has begun a second recall in the country.
Previously, Samsung’s stock had been impervious to the debacle surrounding the Note7 — hitting an all-time high just last week. However, today it has plunged over 8 per cent as of publishing.
Also Read: Replacement Samsung Galaxy Note 7 phone burns up on an airline
As pointed out in an article by Mashable yesterday, the disaster of the recall programme has illuminated a less-than-trustworthy process in which Samsung’s original explanations have not held water. What appeared to be corporate honesty by being quick to ‘fix a minor problem’ has spiralled into a sticky mess because repairing the ‘issue with the battery cell’ clearly did not solve the problem.
It remains to be seen if Samsung will issue a full global recall for the replacement phones in the coming days.
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Photo courtesy of Samsung.
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